Operations, Automated.
Stop patching broken workflows with more headcount. We map your operations, build the automations, and hand you a system that runs — without the complexity of enterprise software.
Sound familiar?
If your operations feel like duct tape and manual effort —
You are not behind the curve. You are the customer most software vendors and consultants never actually fix. We do.
Manual reporting every week
Someone on your team spends hours pulling data, building spreadsheets, and emailing reports that are outdated before they land.
Tools that don't talk to each other
Every handoff means someone copying data between systems.
Spreadsheet chaos running the business
Critical operations — inventory, forecasting, client tracking — live in a patchwork of Excel files. It works until a formula breaks or a file goes missing.
Every growth milestone requires a new hire
Revenue is growing but margin isn't. The only way to handle more volume is to add people — because the underlying processes don't scale.
We fix this by designing and building automation for your actual workflows.
Not a strategy deck. Not a software license. A working system — built around how your business actually operates — delivered in weeks.
What you get
Built for businesses that need results — not another piece of software to manage.
Reduce Manual Work
Your team is spending hours on tasks a well-designed automation handles in seconds. We identify those tasks and give your people their time back.
Increase Speed & Accuracy
Automated workflows execute consistently, at speed, with full audit trails. No lag. No human error. Every time.
Scale Without Hiring
With the right automation infrastructure, a team of five operates like a team of fifteen. Scale revenue without scaling headcount.
Execution, Not Just Strategy
Most consultants hand you a roadmap and leave. We build the roadmap and execute it. The deliverable is a live system, not a slide deck.
What we build
Three things. Done right.
We don't do everything. We focus on the three highest-leverage capabilities that transform how a business operates.
Workflow Design
We map your current processes end-to-end, identify every automation opportunity, and produce a documented blueprint built around your specific tools — before a single line of code is written.
Automation Builds
Done-for-you. We scope, design, build, test, and hand off complete automation solutions — including AI agents for multi-step workflows. You get a working system, not a to-do list.
System Integration
Most businesses run across a fragmented stack — CRMs, ERPs, spreadsheets, billing tools. We build the connective tissue that makes your systems work together and eliminates manual data transfer.
Also supporting enterprise SaaS implementations for Supply Chain, Demand Planning & RGM
Real problems we solve
Every engagement starts with a specific operational problem. Here's what that looks like in practice.
Automated Reporting
10+ hours/week manually pulling data from multiple sources and building spreadsheet reports.
Automated pipeline extracts, transforms, and delivers formatted reports on a defined schedule — no human touch required.
80–90% reduction in reporting time. Version errors eliminated.
Sales Pipeline Automation
Sales team manually updating CRM, sending follow-ups, and tracking deals — inconsistent and slow.
Automated lead routing, follow-up sequences, pipeline stage updates, and CRM hygiene triggered by prospect behaviour.
Higher follow-up consistency. Faster lead response. Full CRM hygiene with zero manual input.
Customer Onboarding
Every new customer triggers a multi-step onboarding process handled manually by operations staff.
Document collection, account setup, task creation, welcome communications, and milestone tracking — all automated.
Onboarding time cut by 60%. Consistent client experience. Operations team freed for higher-value work.
Invoice Processing
Accounting team manually processing inbound invoices, matching to POs, general ledger coding, and routing for approval.
Automated extraction, PO matching, GL coding, and approval routing — with exception handling for mismatches.
Processing time reduced 70–85%. Month-end close accelerated. AP team focused on exceptions only.
Data Reconciliation
No reliable way to detect discrepancies between ERP, CRM, accounting, and fulfilment systems.
Automated reconciliation compares data across systems, flags mismatches, and routes alerts to the right owner.
Real-time data integrity visibility. End-of-month reconciliation marathons eliminated.
How we work
A five-phase process built around momentum. Every phase is hands-on — we're in the weeds with your team, not observing from a boardroom.
Discovery
We interview your team, observe workflows, and audit your current tool stack to identify where automation delivers immediate ROI.
1–2 weeksMapping
Every process we intend to automate is documented in detail — inputs, outputs, decision points, and exceptions — before we write a line of code.
1–2 weeksDesign
We design the full automation architecture. Data flows, AI agent logic, human-in-the-loop checkpoints. You review and approve before we build.
1 weekBuild
We build, integrate, and rigorously test the automations — including edge cases, volume tests, and failure scenarios before anything touches your live environment.
2–6 weeksOptimise
After go-live, we monitor performance, iterate based on real usage, and identify the next wave of automation opportunities as your appetite grows.
OngoingFirst automation live within weeks — not quarters
Who this is for
We work with a specific kind of business: operationally complex, growth-minded, and underserved by off-the-shelf software.
Spreadsheet-Heavy Businesses
Critical operations running through Excel and Google Sheets. Everything works until it doesn't — a broken formula, a lost file, or a key person leaving.
- 10+ hours/week in manual data work
- Off-the-shelf tools that never fit
- Operations or finance team overwhelmed
Outgrowing Their Stack
You've grown into your tools — and then outgrown them. Every handoff requires someone manually copying data between systems.
- Multiple disconnected SaaS tools
- Manual data entry between systems
Lean Teams Scaling Fast
Growing faster than you can hire. The team is capable but stretched — too much time on tasks that should be automated. You need operational infrastructure to match your growth.
- Founder or COO managing operations directly
- Revenue growth outpacing capacity
- Open to tech but need a trusted partner to build it
Why Henson
Founded by practitioners who spent years inside enterprise technology — and saw firsthand what separates a successful implementation from a costly write-off.
We implement — not just advise
Every engagement ends with a live, working system. Not a strategy document, not a recommended vendor list, not a roadmap for your team to figure out. We build it.
Enterprise expertise, SMB focus
Our roots are in enterprise SaaS implementations — supply chain, demand planning, commercial analytics. We bring that rigour to businesses that have never had access to it.
Outcome-focused delivery
We track time saved, error reduction, and throughput improvements. Quick wins first — every engagement delivers a working automation within the first 30 days.
“We don’t advise from the sidelines. We build.”
Get started
Tell us where your operations are breaking — we'll show you how to fix it.
No commitment. No sales pitch. Just a direct conversation about where automation can make the biggest difference for your business.